At the current time of writing, Government guidance is that self-catering units will be allowed to open from July 4th. We will fully refund our charges for any bookings for arrivals after this date that have to be cancelled because lockdown has been extended or re-introduced by the Government.
We take our responsibilites for your safety very seriously. Please read on for the new measures we will be taking in light of the COVID-19 situation:
Cleaning:
We will be following the hygiene and cleaning protocols recently published by the Professional Association of Self Caterers UK and endorsed by the 4 National UK Tourist Alliances. In addition to normal deep cleaning, this covers:
- All sanitising materials conform to relevant professional standards (surface sanitiser BS EN1276, EN14675 or EN14476; hand sanitiser-minimum 70% alcohol; bleach – minimum 0.5% sodium hypochlorite);
- commercial virucidal treatment to 5-Log Kill Rate (100x more effective than supermarket products) of all surfaces and touch points;
- all laundry done at 60 degree intensive wash with all bedroom, bathroom and kitchen linen, including mattress and pillow protectors, changed for each stay;
- rotation of all duvets and pillows to allow a minimum 48 hour quarantine between users;
- provision of hand sanitiser and biocidal sprays and wipes for use in the apartment during your stay and;
- recommended procedures followed to purge the plumbing system of any Legionella bacteria that may have accumulated in the system whilst the property was shut down.
Check-in / Village Facilities:
The only person with access to the property is the owner. Check-in is a contactless procedure – full details are provided on booking. Guidelines for ‘best safety practise’ for guests and a cleaning checklist are provided in the property. Detailed risk assessment and cleaning protocol are also available for inspection. Your host is available onsite (16 Park St) and email and contact details are provided.
As of yet, there have been no reported cases of COVID-19 within the village. Both village supermarkets are open and fully stocked and most restaurants and cafes are offering a takeaway service including for evening meals (most advertise opening times/menus on Facebook site Lyn Valley News and VisitLyntonandLynmouth website) so you will not starve. As a minimum, we expect pubs to be allowed to open outdoor beer gardens and terraces at the same time as self catering opens up. Other retail outlets in the village are now open.
What We Expect From You:
Our expectations of our guests for our safety are:
- follow sensible social distancing and respect other government laws and guidelines
- do not remove PPE materials provided in the apartment (it is expensive and hard to come by and needs to be there for the next guests)
- on departure, leave bedding in situ (so it can be safely removed in bags to launder) and windows open (to ventilate before cleaning)
- respect check out time (10am) so we have time to deep clean for the next guests
- do not travel if you have or suspect symptoms of the coronavirus
- if you arrive here with symptoms of COVID-19 or develop them during your stay you are advised to return home (where possible) and/or self-isolate in accordance with current Government guidance
- whilst you are advised to return home immediately, you must accept responsibility to pay for any extension of your stay necessitated by falling ill.
